Containing the Amazon Offensive

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As seen on Inside Retail.

“What does not kill me makes me stronger.” – Friedrich Nietzsche, 1888

This quote may be more than 100-years old, but it holds a potent promise for Australian retailers who are prepared to embrace the new economy, take decisive action to defend their turf, and succeed in the ever-shifting commercial landscape.

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It’s All About Me, Anytime and Anywhere

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As seen on Inside Retail.

Consumer-centricity is quickly becoming the prevailing theme within the retail industry.

In a recent letter to Amazon shareholders, CEO Jeff Bezos mentions the word “customer” 19 times. And, despite posting a net income of US$2.37 billion last year, the letter mentions the word profit a grand total of none.

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GST on online imports: time to stop the debate and act

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As seen on Inside Retail.

On April 24 2017, Kathrin Bain, a lecturer at the School of Taxation and Business Law at UNSW, wrote an article with a critical stance on the government’s plan to apply GST on overseas online purchases commencing July 1 2017. Kathrin’s argument is that this would not “level the playing field” between local and international retailers anyway.

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Sales Down, New Age Retail Up

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It’s no secret that many Australian retailers are under pressure. In recent years, more than 20 have cracked with a few subsequently disappearing. Poignantly, Australian retail sales fell again in February, the second decline within a three month period.

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Five Insights from NRF & Retail Leaders Forum

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The current rate of technological change is unprecedented in all known history. The power of this tidal wave is reshaping practically everything, retail included. Challenged on the new digital frontier, the industry is desperately trying to figure out what the future of retail will look like.

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The Grave Sin of Omission

Young businessman hiding head in the sand

Imagine that two people died in their sleep last night while in hospital. One patient died because his nurse didn’t inject him with his life-supporting medication. The other one passed away because his nurse injected him with the wrong drug.

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Why retailers need two budget deficits rather than one

Picture of two protest signs at a rally.

In his song Trouble Man, Marvin Gaye sings about taxes, death, and trouble.

Today, the chorus of media commentators, politicians, economists and the Reserve Bank sing a similar tune – one about interest rates, sluggish economic growth, and the deficit.

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Coles relaunching BI-LO?

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In August 2016, The Age published an article outlining yet another twist in Coles’ strategy.  The intention, this time, is to reduce the supermarket’s product range by 15%, to “drive the efficiency of the business to fund grocery price cuts and safeguard its market share.[1]

The notion of reducing the merchandise offer to protect market share sounds strange. But, the strategy problem at Coles runs deeper than that.  Let me take you on a short trip down memory lane.

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