Navigating the new world of retail

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As seen on Inside Retail.

From understanding the new connected customer to facing the fact that Australia has long copied other retailers around the world, here is what businesses need to know in order to navigate the future of retail.

In a recent panel discussion, seasoned industry experts discussed the importance for retailers to become a modern, customer-centric organisation in order to compete with Amazon when the mighty force arrives Down Under.

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Are you ready for digital fire?

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As seen on Inside Retail.

The expanding digitisation of retail enterprises means that theft 2.0 has the potential to deal a mortal wound to unprepared retailers.

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How to Use Data to Unleash your Retail Superpowers

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As seen on Inside Retail.

Big Data is yet another trendy term bandied about the tech world, but does it really hold the key to profound retail success?

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Didn’t we tell you?

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As seen on Inside Retail.

Only a few weeks ago, our Marketing Manager, Justin Cohen wrote an article published on Inside Retail titled ‘Containing the Amazon Offensive. The piece revealed the true nature of Amazon and outlined the strategy local retailers can use to fortify their businesses against the e-commerce powerhouse.

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Containing the Amazon Offensive

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As seen on Inside Retail.

“What does not kill me makes me stronger.” – Friedrich Nietzsche, 1888

This quote may be more than 100-years old, but it holds a potent promise for Australian retailers who are prepared to embrace the new economy, take decisive action to defend their turf, and succeed in the ever-shifting commercial landscape.

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It’s All About Me, Anytime and Anywhere

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As seen on Inside Retail.

Consumer-centricity is quickly becoming the prevailing theme within the retail industry.

In a recent letter to Amazon shareholders, CEO Jeff Bezos mentions the word “customer” 19 times. And, despite posting a net income of US$2.37 billion last year, the letter mentions the word profit a grand total of none.

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GST on online imports: time to stop the debate and act

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As seen on Inside Retail.

On April 24 2017, Kathrin Bain, a lecturer at the School of Taxation and Business Law at UNSW, wrote an article with a critical stance on the government’s plan to apply GST on overseas online purchases commencing July 1 2017. Kathrin’s argument is that this would not “level the playing field” between local and international retailers anyway.

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Sales Down, New Age Retail Up

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It’s no secret that many Australian retailers are under pressure. In recent years, more than 20 have cracked with a few subsequently disappearing. Poignantly, Australian retail sales fell again in February, the second decline within a three month period.

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