Serenity, Courage & Wisdom

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In his famous Serenity Prayer, American theologian Reinhold Niebuhr wrote:

God grant me the serenity to accept the things I cannot change,
Courage to change the things I can,
And wisdom to know the difference.

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Cotton On CTO: Retail & the Cloud

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One of the strategic questions a lot of retailers currently ask themselves is whether the future of retail IT belongs in the Cloud?

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Why you shouldn’t try to increase your sales figures

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Retail executives tend to track sales figures as their most important metric, but in my experience, trying to maximise sales figures alone makes little sense. As in sport, focusing on the score won’t work on its own. Only good and consistent practice, combined with a commitment to continually improve skill and technique will deliver the desired results. The scoreboard simply reflects the results achieved in the more mundane variables.

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Freedom of Speech or Anarchy?

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Most of us have heard about slander, abuse and bullying over the internet and their tragic consequences – people’s lives and reputation ruined by lies, harassment, stalking, defamation and worse.

When businesses become a target the results can be just as damaging for both the business and its employees – loss of revenue, inability to attract and retain clients as well as employees, and even bankruptcy.

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The Future in Retail: Unknown and Unknowable

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A few years ago a well-known strategic thinker stated that any futurologist who back in the early 1990s did not predict the emergence of the internet should seek alternative employment, himself included. Yet, in spite of our inherent inability to foresee the major shifts that invariably occur we keep trying.

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Poor CHOICE about GST

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On 19 June 2015, retailbiz.com.au reported a claim by CHOICE magazine that shoppers could face a 250%+ price hike on goods purchased online from overseas if the Federal Government closes a highly damaging loophole in the GST system.

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The many faces of retail ‘shrink’

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The vast majority of people don’t steal, but some do and this small minority finds retailers particularly temping targets – they have money and goods, with relatively easy access to both.

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Don’t blame the medium

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In its 1 May 2015 edition, Fortune magazine featured an article by Leena Rao about the perils of email in modern enterprise. Apparently, we now spend one third of our work time managing emails.

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