The many faces of retail ‘shrink’

retail-shrinkage

The vast majority of people don’t steal, but some do and this small minority finds retailers particularly temping targets – they have money and goods, with relatively easy access to both.

continue reading

Don’t blame the medium

Information_Blog_1100x600

In its 1 May 2015 edition, Fortune magazine featured an article by Leena Rao about the perils of email in modern enterprise. Apparently, we now spend one third of our work time managing emails.

continue reading

UnFair Work Commission?

Not Fair Work_Blog_1100x600

The ‘Fair Work’ Commission recently announced a 2.5% increase to minimum wage, effective from 1 July 2015. This may be old news to you, but the misguided nature of this decision cannot go without comment. The increase creates issues at many levels, some of them strategic, with long-term consequences.

continue reading

Would You Rather be Right or Successful?

TQM_Blog_1100x600

In August 1996, I wrote an editorial for The Quality Magazine, titled ‘Quality Management in Retail’. In the article, I lamented the lack of interest in TQM (Total Quality Management) amongst Australian retailers. Twenty years later, the industry still struggles with sub-optimal results, but I believe that I’ve now discovered one of the reasons why TQM gets the cold shoulder.

continue reading

Woolworths: Masters of nothing

woolworths-blog

How the mighty have fallen. There was a time when Woolworths was regarded as the best retailer in Australia, certainly the most profitable.

continue reading

Independent supermarkets face extinction

supermarkets-blog

Independent supermarkets in Australia live on borrowed time.

But, at first glance, it’s easy to think otherwise. IGA currently operate approximately 1,300 stores. Woolworths have a mere 861 stores and Coles 746. That said, Coles and Woolworths stores occupy much more space than the average IGA outlet. Still, IGA handle a large share of the grocery market.

continue reading

Retail After China

image

Many Australian businesses rely on China, directly for supplies and indirectly on exports to the region that fuel our economy. In particular, what happens in China matters a lot to Australian retailers.

continue reading

Pharmacy’s retail prescription

150501_Pharmacies_Blog_1100x600

Pharmacists most likely saw change coming, but I suspect that they didn’t expect it to arrive so soon. The Harper Review and the Abbott government’s plans to overhaul the Pharmaceutical Benefits Scheme will remove the comfortable profit margins pharmacists have been sitting on for years.

continue reading
1 4 5 6 7 8