Why you shouldn’t try to increase your sales figures

SALES_Blog_1100x600

Retail executives tend to track sales figures as their most important metric, but in my experience, trying to maximise sales figures alone makes little sense. As in sport, focusing on the score won’t work on its own. Only good and consistent practice, combined with a commitment to continually improve skill and technique will deliver the desired results. The scoreboard simply reflects the results achieved in the more mundane variables.

continue reading

Freedom of Speech or Anarchy?

Freedom-of-speech_Blogv2_1100x600

Most of us have heard about slander, abuse and bullying over the internet and their tragic consequences – people’s lives and reputation ruined by lies, harassment, stalking, defamation and worse.

When businesses become a target the results can be just as damaging for both the business and its employees – loss of revenue, inability to attract and retain clients as well as employees, and even bankruptcy.

continue reading

The Future in Retail: Unknown and Unknowable

Forecasting_Blog_1100x600

A few years ago a well-known strategic thinker stated that any futurologist who back in the early 1990s did not predict the emergence of the internet should seek alternative employment, himself included. Yet, in spite of our inherent inability to foresee the major shifts that invariably occur we keep trying.

continue reading

Poor CHOICE about GST

Choice_2_Blog_1100x600

On 19 June 2015, retailbiz.com.au reported a claim by CHOICE magazine that shoppers could face a 250%+ price hike on goods purchased online from overseas if the Federal Government closes a highly damaging loophole in the GST system.

continue reading

The many faces of retail ‘shrink’

retail-shrinkage

The vast majority of people don’t steal, but some do and this small minority finds retailers particularly temping targets – they have money and goods, with relatively easy access to both.

continue reading

Don’t blame the medium

Information_Blog_1100x600

In its 1 May 2015 edition, Fortune magazine featured an article by Leena Rao about the perils of email in modern enterprise. Apparently, we now spend one third of our work time managing emails.

continue reading

UnFair Work Commission?

Not Fair Work_Blog_1100x600

The ‘Fair Work’ Commission recently announced a 2.5% increase to minimum wage, effective from 1 July 2015. This may be old news to you, but the misguided nature of this decision cannot go without comment. The increase creates issues at many levels, some of them strategic, with long-term consequences.

continue reading

Would You Rather be Right or Successful?

TQM_Blog_1100x600

In August 1996, I wrote an editorial for The Quality Magazine, titled ‘Quality Management in Retail’. In the article, I lamented the lack of interest in TQM (Total Quality Management) amongst Australian retailers. Twenty years later, the industry still struggles with sub-optimal results, but I believe that I’ve now discovered one of the reasons why TQM gets the cold shoulder.

continue reading
1 4 5 6 7 8