From Shop Attendant to CEO: why training is essential in retail

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My karate Sensei used to say that practice does not necessarily make perfect. Only good practice makes perfect.

This still resonates with me as it aligns with a Total Quality Management focus on knowledge, rather than experience, as the key factor in making employees and management more effective within a business.

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By 1920, all shops will be finished

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Such was the warning from the so-called experts back in 1910 when the retail world was being transformed by mail order.

The online juggernaut has created a case of déjà vu. Again, we are hearing warnings that online retail will replace bricks and mortar.

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Retailers, are you ready for a bigger GST?

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Retailers beware: the debate about changes to the Australian GST system is gaining momentum. A discussion paper recently released by the Treasury builds a case for an increase to Australia’s rate of goods and services tax, along with other proposed tax system amendments.

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Myer needs a hero

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On March 16, 2015, Australian Associated Press released an article titled “Soft results expected from Myer”. With half-yearly data released today, the ‘soft’ performance has been attributed to “a lack of relevance with customers” and increased costs linked to refurbishments and other investments.

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Four pillars of Retail IT – Why so many system projects fail

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The longer your retail IT project takes, the more likely it is to fail.

Retail Directions’ retail-centric approach means that our system can be deployed in less than 10% of the time required to bed-in other enterprise-level systems. This reduces risk and cost. Watch the video below to learn more.

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How to implement a new retail management system

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In this guide:

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Vultures circle Australian retail

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This article originally appeared in Inside Retail on 21 November 2014.

You can easily spot a catastrophe, but gradual decline can go on for years unnoticed. This is the reality for the Australian retail industry, slowly suffocating under the burden of ever-increasing labour costs, onerous workplace regulations and tax and duty free direct imports. Yet, no one seems to care.

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