It’s All About Me, Anytime and Anywhere

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As seen on Inside Retail.

Consumer-centricity is quickly becoming the prevailing theme within the retail industry.

In a recent letter to Amazon shareholders, CEO Jeff Bezos mentions the word “customer” 19 times. And, despite posting a net income of US$2.37 billion last year, the letter mentions the word profit a grand total of none.

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GST on online imports: time to stop the debate and act

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As seen on Inside Retail.

On April 24 2017, Kathrin Bain, a lecturer at the School of Taxation and Business Law at UNSW, wrote an article with a critical stance on the government’s plan to apply GST on overseas online purchases commencing July 1 2017. Kathrin’s argument is that this would not “level the playing field” between local and international retailers anyway.

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The darkest place is under the candlestick

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For years now, industry experts and the media have debated the percentage of retail turnover that will ultimately end up online.

The growth of internet sales continues to exceed that of brick and mortar sales. Today, retailers derive somewhere between 1 and 5 per cent of their turnover from online sales.

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Vultures circle Australian retail

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This article originally appeared in Inside Retail on 21 November 2014.

You can easily spot a catastrophe, but gradual decline can go on for years unnoticed. This is the reality for the Australian retail industry, slowly suffocating under the burden of ever-increasing labour costs, onerous workplace regulations and tax and duty free direct imports. Yet, no one seems to care.

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