True leadership is not politically correct

0815_LeaderPC_Blog_1100x600

Have you noticed that struggling retail businesses tend to change their senior executives frequently?

Undoubtedly, every new appointment is made with the hope of finding a leader capable of turning the ship around. If such a person is found and takes the helm, the business is gradually transformed, and its results begin to improve.

continue reading

Serenity, Courage & Wisdom

Tsunami_Blog_1100x600

In his famous Serenity Prayer, American theologian Reinhold Niebuhr wrote:

God grant me the serenity to accept the things I cannot change,
Courage to change the things I can,
And wisdom to know the difference.

continue reading

From Shop Attendant to CEO: why training is essential in retail

training-blogv2

My karate Sensei used to say that practice does not necessarily make perfect. Only good practice makes perfect.

This still resonates with me as it aligns with a Total Quality Management focus on knowledge, rather than experience, as the key factor in making employees and management more effective within a business.

continue reading