Have you noticed that struggling retail businesses tend to change their senior executives frequently?
Undoubtedly, every new appointment is made with the hope of finding a leader capable of turning the ship around. If such a person is found and takes the helm, the business is gradually transformed, and its results begin to improve.
In his famous Serenity Prayer, American theologian Reinhold Niebuhr wrote:
God grant me the serenity to accept the things I cannot change,
Courage to change the things I can,
And wisdom to know the difference.
My karate Sensei used to say that practice does not necessarily make perfect. Only good practice makes perfect.
This still resonates with me as it aligns with a Total Quality Management focus on knowledge, rather than experience, as the key factor in making employees and management more effective within a business.