The darkest place is under the candlestick

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For years now, industry experts and the media have debated the percentage of retail turnover that will ultimately end up online.

The growth of internet sales continues to exceed that of brick and mortar sales. Today, retailers derive somewhere between 1 and 5 per cent of their turnover from online sales.

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Don’t Leave Your Post

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On 15 July 1410, the Polish-Lithuanian coalition scored a decisive victory over the Teutonic Order in the battle of Grunwald. Many factors contributed to this outcome, which set the wheels in motion for the ultimate demise of the Order.

However, one element stands out: the Polish king controlled his army from a command post on a hill. In contrast, the Grand Master of the Teutonic Knights fought with his troops on the battlefield – the Order gained a great and committed soldier, but they lost a general.

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The Challenge of Technological Debt

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Retailers often use the term ‘technological debt’ when their systems become increasingly misaligned with their business. The term implies that their IT foundation suffers from missing functionality, poor speed, low data accuracy, and inability to access information in real-time. Retailers then start thinking that they need to introduce a new system, or add more parts to the existing one.

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Don’t clean your dirty shelves

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In the early 1990s I worked at McEwans, which later morphed into Bunnings. To learn more about the business and how it operates, I would help out every Saturday on the shop floor at a branch located near where I lived.

One Saturday, I noticed dirt on the shelves in the paint department. My initial reaction was to clean them myself, but then it occurred to me: what if other stores have the same problem?

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We Don’t Deliver on Fridays

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Some years ago a small brewery in the UK became increasingly successful. The manager of the local supermarket called them to arrange for an additional delivery on Fridays, because the beer had become so popular that it sold out by Saturday each week.

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The Enigma of Quality

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Has it occurred to you to look at today’s digitally connected world as a living organism? Internet links can be viewed as synapses connecting this global nervous system, where each person plugged into it behaves like a sensory or a neuron cell. Internet storage then acts as memory.

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Why the Retail Mantra of “Can I help you?” Lost Its Power

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Recently, I walked into a retail outlet and, while pondering upon a product, a sales assistant approached me and uttered the magic words, “can I help you?”

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The Secret to Successful Empowerment

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At first glance, the radical corporate cultures that frequently make the headlines appear progressive, perhaps even revolutionary. But don’t be fooled. Bean bags, undefined workdays and unlimited leave policies don’t drive business success – quite the opposite.  They only become possible when a business experiences an extraordinary upsurge, reflecting a ‘philosophy of success’ created after success has already been achieved.

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