With almost a third of employees planning to quit the sector, are retailers underestimating the importance of employee experience?

A view from our client, Retailability, on how retailers can escape the clutches of inflation and counter revenue erosion.

After two years of reacting to unprecedented events, retailers need to regain control of their agendas.

Although I’m sure all of us would love to look inside a crystal ball to see what the year ahead has in store for us, retailers should look to use 2022 to prepare themselves for the fact that change is just as inevitable as it is unpredictable.

When Ebenezer Scrooge was stuck in his ways, he had the benefit of timely visits from the ghosts of the past, present and future to teach him how to change his ways. As we move into 2022, we come bearing a candid look at the past, present, and future for retailers too. Sitting comfortably?

This Black Friday event will be the second since the pandemic, and quite what it will bring – online and instore - is unknown. One thing is certain though – retailers really do need to be ready for anything.